Question 1

Can I customize any item?

Accepted Answer

Yes. Every CraftSea piece is made to order, based on your chosen design, color, and personalization.

Please note: we don't engrave portraits (faces/people).

Question 2

Do you make custom orders?

Accepted Answer

Yes! We often get “Can you make this?” requests. 
You can submit your idea on our Contact Us page, and we’ll get back to you with details.

Question 3

What if I have a custom design or business logo I would like to add?

Accepted Answer

Absolutely! In the Contact Us page send us your request along with your order number and attach your custom logo or design file, and we’ll take care of the rest.

Question 4

How do I contact you?

Accepted Answer

Please visit our Contact Us page.

For any questions or issues, email us at craftsea.ideas@gmail.com with your:
- full name  
- order number  
- photos (if there’s a problem)

Question 5

How long does it take to make my order?

Accepted Answer

Production time is usually 2 - 4 business days.
During busy seasons, it may be a bit longer.

Question 6

Do you process bulk or wholesale orders?

Accepted Answer

Yes, we do. We work with businesses and organizations to provide bulk and wholesale orders. 
Submit your ideas or requests via our Contact Us page and we can provide a quote.

Question 7

Can I change my engraving or details after ordering?

Accepted Answer

Can I change my engraving or details after ordering?
We start working on your order quickly.  
- Changes may be possible within 2 hours of placing your order.  
- After that, we usually can’t edit or cancel, since materials may already be in use.

Please contact craftsea.ideas@gmail.com or let us know of your concerns on the Contact Us page.

Question 8

Do you accept returns?

Accepted Answer

Because each item is customized to your preferences, we do not accept returns or exchanges for change of mind, wrong size, or incorrect details provided by the customer.

Question 9

What if CraftSea makes a mistake?

Accepted Answer

If we make an error (wrong name, date, design, or color from what you ordered), we’ll make it right. We may:
- remake the item, or  
- offer a refund or store credit,  
depending on the situation.

Contact Us

Question 10

What if my order arrives damaged?

Accepted Answer

If your order appears damaged at pickup, please contact us the same day with clear photos of:
- the product, and  
- the packaging.

We’ll review your case and work on a solution.

As of April 2026, customer pickup is the only delivery method we offer. We document each finished product and its condition at pickup. No shipping or handling is currently provided.

Frequently asked questions